Short downtime of our API

Incident Report for nShift - Webshipper

Resolved

This incident has been resolved.

Posted Jan 21, 2025 - 14:44 CET

Monitoring

API and backend systems restored, investigating root cause and implications.

Posted Jan 21, 2025 - 13:40 CET

Investigating

At noon today we became aware that our backend system + API wasn't responding and hasn't been responding between 13:19:28 to 13:26:28 GMT+1.

Within five minutes both were fully restored and working as expected again, but we are investigating what the root cause has been and if there are any implications to consider.

We recommend to check your printing clients to verify they are still connected and apologize for any inconvenience this may have caused!

Posted Jan 21, 2025 - 13:32 CET

This incident affected: Platform Version 2 (API, Frontend, Print).