Update - More reports have come in to confirm that if you update your existing shipping rates and zones in Shopify, this general issue will apply and all your shipping rates from Webshipper will potentially no longer be displayed in checkout.
If you are already affected by the issue, the only solution is to create flat rates in Shopify and match them to your Webshipper rates.
Please follow this guide on how to proceed with matching/linking orders to Webshipper rates.
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-
Nov 16, 2022 - 19:45 CET
If you are already affected by the issue, the only solution is to create flat rates in Shopify and match them to your Webshipper rates.
Please follow this guide on how to proceed with matching/linking orders to Webshipper rates.
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-
Nov 16, 2022 - 19:45 CET
Update - Updated:
The Webshipper app have been approved by the automated app checker in Shopify. Webshipper is awaiting the final and manuel approval for our app with Shopify.
Nov 15, 2022 - 10:18 CET
The Webshipper app have been approved by the automated app checker in Shopify. Webshipper is awaiting the final and manuel approval for our app with Shopify.
Nov 15, 2022 - 10:18 CET
Update - Updated:
It seems that the issue may be connected to when there have been made a change/update to rates and/or zones in Shopify. This is, however, unconfirmed.
But still, we recommend being careful with making updates, as what we are seeing is that once there is one update to one zone, it is causing a general error on all existing shipping rates.
Nov 09, 2022 - 10:16 CET
It seems that the issue may be connected to when there have been made a change/update to rates and/or zones in Shopify. This is, however, unconfirmed.
But still, we recommend being careful with making updates, as what we are seeing is that once there is one update to one zone, it is causing a general error on all existing shipping rates.
Nov 09, 2022 - 10:16 CET
Identified - Dear Shopify user
We are currently receiving reports from customers that shipping rates are no longer been shown in checkout.
In short - we are able to receive API requests from the checkout for shipping rates and we can also confirm that we are sending the rates to checkout as requested. However, something appears to be blocking the actual display of rates in Shopify checkout.
We are currently investigating with Shopify Partner Support why Shopify is not displaying the rates. We consider this issue of the highest priority and will be doing everything we possibly can to find the root cause of the block.
The reports started after the 1st of November when Shopify required all "unlisted" apps to become "Listed".
However, Webshipper has received a continuance until the 1st of December to become "listed"
Unfortunately, while Webshipper is in the process of final app approval with Shopify, we are unable to search up errors and locate any issues related to Shopify. It is likely that all issues will be fixed automatically when Webshipper becomes a "Listed" app. It may also simply just allow us to search for errors again once the app is approved.
For now, the only workaround solution is that you create Shopify flat rates directly in Shopify and then link/match those rates with your current Webshipper rates. For info on how to please see this guide:
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-
If you need help with creating matches/link from flat rates to Webshipper rates or simply have questions regarding the issue, feel free to reach out to us at support@webshipper.com.
Best regards from
Your Webshipper support team
Steffen, Alex, Rasmus K., Rasmus S., Stine & Ninna
Nov 04, 2022 - 10:00 CET
We are currently receiving reports from customers that shipping rates are no longer been shown in checkout.
In short - we are able to receive API requests from the checkout for shipping rates and we can also confirm that we are sending the rates to checkout as requested. However, something appears to be blocking the actual display of rates in Shopify checkout.
We are currently investigating with Shopify Partner Support why Shopify is not displaying the rates. We consider this issue of the highest priority and will be doing everything we possibly can to find the root cause of the block.
The reports started after the 1st of November when Shopify required all "unlisted" apps to become "Listed".
However, Webshipper has received a continuance until the 1st of December to become "listed"
Unfortunately, while Webshipper is in the process of final app approval with Shopify, we are unable to search up errors and locate any issues related to Shopify. It is likely that all issues will be fixed automatically when Webshipper becomes a "Listed" app. It may also simply just allow us to search for errors again once the app is approved.
For now, the only workaround solution is that you create Shopify flat rates directly in Shopify and then link/match those rates with your current Webshipper rates. For info on how to please see this guide:
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-
If you need help with creating matches/link from flat rates to Webshipper rates or simply have questions regarding the issue, feel free to reach out to us at support@webshipper.com.
Best regards from
Your Webshipper support team
Steffen, Alex, Rasmus K., Rasmus S., Stine & Ninna
Nov 04, 2022 - 10:00 CET
Platform Version 2
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No downtime recorded on this day.
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had a major outage.
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