Update - More reports have come in to confirm that if you update your existing shipping rates and zones in Shopify, this general issue will apply and all your shipping rates from Webshipper will potentially no longer be displayed in checkout.

If you are already affected by the issue, the only solution is to create flat rates in Shopify and match them to your Webshipper rates.
Please follow this guide on how to proceed with matching/linking orders to Webshipper rates.
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-

Nov 16, 2022 - 19:45 CET
Update - Updated:
The Webshipper app have been approved by the automated app checker in Shopify. Webshipper is awaiting the final and manuel approval for our app with Shopify.

Nov 15, 2022 - 10:18 CET
Update - Updated:
It seems that the issue may be connected to when there have been made a change/update to rates and/or zones in Shopify. This is, however, unconfirmed.
But still, we recommend being careful with making updates, as what we are seeing is that once there is one update to one zone, it is causing a general error on all existing shipping rates.

Nov 09, 2022 - 10:16 CET
Identified - Dear Shopify user

We are currently receiving reports from customers that shipping rates are no longer been shown in checkout.
In short - we are able to receive API requests from the checkout for shipping rates and we can also confirm that we are sending the rates to checkout as requested. However, something appears to be blocking the actual display of rates in Shopify checkout.

We are currently investigating with Shopify Partner Support why Shopify is not displaying the rates. We consider this issue of the highest priority and will be doing everything we possibly can to find the root cause of the block.

The reports started after the 1st of November when Shopify required all "unlisted" apps to become "Listed".
However, Webshipper has received a continuance until the 1st of December to become "listed"
Unfortunately, while Webshipper is in the process of final app approval with Shopify, we are unable to search up errors and locate any issues related to Shopify. It is likely that all issues will be fixed automatically when Webshipper becomes a "Listed" app. It may also simply just allow us to search for errors again once the app is approved.

For now, the only workaround solution is that you create Shopify flat rates directly in Shopify and then link/match those rates with your current Webshipper rates. For info on how to please see this guide:
https://help.webshipper.com/hc/en-us/articles/360010079357-How-do-I-link-shipping-rates-to-my-orders-

If you need help with creating matches/link from flat rates to Webshipper rates or simply have questions regarding the issue, feel free to reach out to us at support@webshipper.com.

Best regards from
Your Webshipper support team
Steffen, Alex, Rasmus K., Rasmus S., Stine & Ninna

Nov 04, 2022 - 10:00 CET
Platform Version 2 Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Frontend ? Operational
Print ? Operational
External Carrier Status ? Operational
External Order Channel Status ? Partial Outage
Other ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
V2 API Response Time
Fetching
V2 Frontend Response Time
Fetching
Past Incidents
Nov 27, 2022

No incidents reported today.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Resolved - A fix has been implemented and Bring is monitoring the results.
Please see Bring status page here: https://status.bring.systems/

Nov 22, 16:03 CET
Monitoring - Bring is currently experiencing service issues.
Please see Bring status page here: https://status.bring.systems/

Nov 22, 14:49 CET
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 CET
Scheduled - Dear partner,

We would like to inform you about an upcoming maintenance of the Webshipper API.

Planned maintenance: Recurring every Wednesday in the hours between 21:00pm - 23:00pm.

During the maintenance hours, the print service will temporarily go offline and restart shortly after. We would like to apologize for any inconveniences this may cause.


Kind regards,
Your Webshipper Team

Nov 15, 08:32 CET
Nov 15, 2022
Nov 14, 2022

No incidents reported.

Nov 13, 2022
Postmortem - Read details
Nov 13, 11:05 CET
Resolved - This incident has been resolved.
Nov 13, 10:21 CET
Investigating - Unfortunately our drop point service is currently unavailable
Nov 13, 10:03 CET